Frequently Asked Questions (FAQ)

1. What are the delivery times?

In Luxembourg, allow 2 to 3 working days. For other European countries, the delivery time is approximately 5 to 6 working days.

2. How much does an ink stamp cost?

It depends on what you need. You can send us your text, logo or mockup by e-mail and our team will take care of finding the stamp best suited to your needs. You will receive a quote with a visual of the imprint in less than 24 hours.

3. What information should a company's official stamp contain?

Here is the information often indicated on company stamps:

• The company logo
• The company name with its legal form (SA, SARL, ASBL, etc.)
• The address of the head office
• Telephone, fax, email address and website
• The amount of share capital
• The registration number, the RCS number and the intra-community VAT number

4. Can I replace the marking system on my date stamp?

Unfortunately, it is not possible to replace the system used to mark the date. However, we can reproduce your expired date stamp. To do this, send us a scan of its imprint by e-mail and you will receive a quote in less than 24 hours.

5. What file formats are accepted?

We accept the following file types: PDF, AI, EPS, PNG and JPG (JPEG). For more detailed information regarding file design, please refer to the following page: instructions for creating models.

6. Can you create a stamp if I send you the text or a visual?

We will be happy to create the design of your future ink stamp. To do this, please send us by e-mail your text, logo and/or images and we will provide you with a quote with a visual of the imprint in less than 24 hours.

7. Do you accept purchase orders?

Yes. Please send us your purchase order by email to info@hanko.lu.

8. What payment methods are accepted?

You can pay for your order in different ways:

• By credit card (Mastercard, Visa or American Express)
• With PayPal
• By bank transfer (our bank details are indicated on your invoice)

9. When should the stamp ink cartridge be changed?

When you are no longer satisfied with the intensity of the imprint, you need to change the ink cartridge of your stamp. You can easily find the ink cartridge compatible with your stamp by searching for your stamp model on our site. For example, " 4912 " Or " 5480 ".

10. I already have a stamp, can I change the text?

Yes, it is possible. You can order a rubber plate to replace the one on your current stamp. In order to achieve optimal results, we recommend that you also replace the ink cartridge, as it gets damaged over time. Use the product search to easily find the plate and ink cartridge for your stamp. For example, try searching for " 4913 » or « Printer 30 ".

12. How to replace the rubber plate?

1. First, block your stamp and place it upside down on a table, with the name of the stamp written on the case facing you.
2. Remove the plate with your fingers or a tool (e.g. a cutter or a flat screwdriver), it should come off easily. No residue should be left behind.
3. The new plate comes with a double-sided sticker. First stick the sticker on the pad and then place the plate on the sticker. Be careful not to stick it upside down, the first line of text should be at the top.
4. In most cases, a label will come with your new plate. Once the plate is replaced, stamp on the label and replace the old one.

13. How do I change the ink cartridge on my stamp?

It depends on the stamp – you will find guides with photos for all Trodat stamp models on the following page: usage tips.

For COLOP Printer 10 to COLOP Printer 60 stamps, the top of the stamp will need to be removed to access the ink cartridge.

14. How do I change the plate of my COLOP EOS stamp?

When you order a new plate for your COLOP EOS stamp, it is supplied with an ink cartridge. To replace it, proceed as described below:

1. Remove the protective film from your new ink cartridge and place on a sheet.
2. Remove the cover.
3. Detach the top part (picture 1).
4. Hold the stamp with your fingers and “dab” in the air to remove the ink cartridge (image 2).
5. The ink cartridge with its plate will come off.
6. Place the top part back on the stamp and “stamp” on your new plate (image 3).